We're hiring

Client Success Associate

Full time · Ongata Rongai · KES 20,000 a month

Leads. Calls. Bookings. Follow-ups. Be the reason our clients' customers never fall through the cracks.

Apply nowTakes about 8 minutes

Customervia WhatsApp

Hi, can we move Thursday's appointment to Saturday?

Done. Saturday at 10:15 is yours.

Replied in 2 minutes

The role

A follow-up, not a forgotten call.

Vanguard BI helps organisations run on clear, simple systems. As our Client Success Associate, you will be the steady front line for several of the businesses we support: working their new leads, answering their customers on the phone, WhatsApp and social media, keeping their diaries full and their records right. You will work from our office at Ongata Mall, Ongata Rongai, as part of a small team that cares about getting the details right.

What you'll do

Work new leads the same day: call, answer their questions and book them in
Answer calls and WhatsApp messages the same day
Book appointments and keep each diary full
Follow up missed appointments and rebook them
Check their Facebook and Instagram pages, reply to comments and messages, and post content when needed
Keep every record right in the CRM
Send a short weekly report for each client

What we look for

A diploma or degree
1 to 2 years in client service or front office
At home in Google Sheets and a CRM
Comfortable with Facebook and Instagram for business
Courteous on the phone and in writing
Calm, organised and reliable with follow-through

What we offer

A permanent, full-time role
KES 20,000 a month (no allowances)
Monday to Friday, plus Saturday until noon
Training on the tools and systems we build

Your week. Monday to Friday you work leads, bookings and follow-ups. On Saturday mornings, until noon, you keep watch for unplanned client enquiries and answer them, with no follow-up calls.

We read every application and call shortlisted applicants to arrange an interview.